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policies:complaints [2019/04/11 11:17]
nick_gover
policies:complaints [2019/04/11 11:19] (current)
nick_gover
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 Once the investigating panel has been formed, the complaint will be investigated in the normal fashion. Once the investigating panel has been formed, the complaint will be investigated in the normal fashion.
  
-A complaint against the entire board of Directors will be treated as a complaint against Bristol Open Technology Lab. +A complaint against the entire board of Directors will be treated as a complaint against Bristol Open Technology Lab C.I.C
-==== Complaints Against Bristol Open Technology Lab ====+==== Complaints Against Bristol Open Technology Lab C.I.C.====
  
 Complaints fall into this category if they are made against Bristol Open Technology Lab C.I.C., Bristol Hackspace, or a section of the organisation. Complaints fall into this category if they are made against Bristol Open Technology Lab C.I.C., Bristol Hackspace, or a section of the organisation.
    
-The Directors will investigate complaints against Bristol Open Technology Lab from the position of determining the root cause of the complaint, and to identify any necessary changes to Bristol Open Technology Lab’s policies or procedures. The Directors will propose those changes to the membership and ensure they are enacted as necessary.+The Directors will investigate complaints against Bristol Open Technology Lab from the position of determining the root cause of the complaint, and to identify any necessary changes to Bristol Open Technology Lab C.I.C.’s policies or procedures. The Directors will propose those changes to the membership and ensure they are enacted as necessary.
  
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